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Revise AI verification claims in prompt guidance - #68

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pelcasandra merged 1 commit into
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codex/clm-016-never-invents-copy
Aug 10, 2026
Merged

Revise AI verification claims in prompt guidance#68
pelcasandra merged 1 commit into
mainfrom
codex/clm-016-never-invents-copy

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Summary

  • Replace absolute claims that AI agents always use verified information or never invent details.
  • Use risk-reduction language in both the English and Spanish prompt-writing guides.
  • Preserve recommended prompt rules such as “must not invent” and “never guess.”

Why

CLM-016 identified narrative product copy that presented prompt grounding as an absolute guarantee. The updated wording describes how attached knowledge helps support answers and reduce unverified details without weakening the instructions users should configure for their agents.

Impact

The Help Center now avoids guaranteeing that agents cannot produce unsupported information while continuing to recommend human handoff when information requires confirmation.

Validation

  • git diff --check
  • yarn build (including the security headers verification)

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@pelcasandra
pelcasandra marked this pull request as ready for review August 10, 2026 18:03
@pelcasandra
pelcasandra merged commit 38a75f6 into main Aug 10, 2026
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