support-engineer

Enterprise Device Management Architect | End User Computing | Service Delivery | Incident Management | Automation | AI Adoption

Revived JavaScript learning archive focused on fundamentals, debugging, and support engineering growth.

🏗️Production-grade CI/CD pipeline demonstrating automated deployment workflows using AWS CodePipeline and CodeDeploy, with built-in misconfigurations to diagnose and resolve real-world deployment issues. Includes EC2 hosting, GitHub integration, CloudWatch monitoring, and IAM security best practices.

Support Engineer learning project: Linux, Bash, SQL, logs, HTTP, REST API, monitoring, Prometheus and troubleshooting

A case-based playground for Technical Support Engineers. Master the root-cause analysis by resolving production incidents in a mock Payment Gateway. Bridge the gap between code and customer by sustaining mission-critical SaaS reliability.

🏗️ Cloud Support Engineer training project: Debug and fix a broken serverless contact form workflow using AWS CloudFormation, Lambda, DynamoDB, SNS, and CloudWatch. Hands-on troubleshooting of permission issues, log analysis, and service integration problems.

My professional profile, projects and technical experience.

AI-assisted HelpDesk project for practicing support workflows, REST API, SQLite, HTTP diagnostics and incident handling

🏗️ A comprehensive, production-ready monitoring and automated remediation system for the fictional financial services company CloudGuard. This project simulates real-world incident detection and response across multi-environment AWS infrastructure.

A dynamic README.md for your GitHub Profile.

🏗️ Learn AWS container troubleshooting through hands-on ECS Fargate deployment of an LMS application. Covers Docker containerization, ALB configuration, security group rules, IAM roles, and CloudWatch observability for production-ready deployments.