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7 changes: 5 additions & 2 deletions docs/user_guide/bank/essentials_requests.md
Original file line number Diff line number Diff line change
Expand Up @@ -123,7 +123,7 @@ You will be prompted to provide a reason for the cancellation.
The Partner will receive an email notifying them of the cancellation.
![cancel Request email](images/essentials/requests/essentials_requests_cancel_email.png)

NOTE: This email goes to the Partner, rather than to the User who sent the request.
NOTE: This email goes to the Partner's main email address *and* to the Partner user who sent the Request (if they are different). The Partner's main email is often a director or a general mailbox, so this makes sure the person who actually placed the Request hears about the cancellation too.

## Exporting Requests

Expand All @@ -132,7 +132,10 @@ To export the Requests from the Request list, click "Export Requests"
This will create a .csv file with the following information for each filtered Request:

- Date
- Requestor (partner)
- Requestor (the Partner's name)
- Request Sender (the Partner's email address)
- Comments
- Type (Quantity, Child, or Individual)
- Status
- For each of the bank's items.
- the quantity requested
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5 changes: 4 additions & 1 deletion docs/user_guide/bank/exports.md
Original file line number Diff line number Diff line change
Expand Up @@ -414,7 +414,10 @@ The default is all Requests in the last 60 days
### Contents of Requests export
For each filtered Request,
- Date,
- Requestor (i.e. partner)
- Requestor (i.e. the Partner's name),
- Request Sender (the Partner's email address),
- Comments (the comments the Partner entered on the Request),
- Type (Quantity, Child, or Individual -- see [Requests](essentials_requests.md)),
- Status, and
- the quantity of each Item requested. There will be a column for each unit that you have enabled for each Item.

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4 changes: 3 additions & 1 deletion docs/user_guide/bank/request_mailer_preview.md
Original file line number Diff line number Diff line change
@@ -1,6 +1,8 @@
From: <no-reply@humanessentials.app>

To: <director@communityoutreach.org>
To: <director@communityoutreach.org>, <requester@communityoutreach.org>

(This email goes to the Partner's main email address and to the Partner user who submitted the Request.)

Subject: Your essentials request (#1042) has been canceled.

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