B2B SaaS · Incident Response · APIs · Databases · Observability
I turn customer-impacting technical issues into evidence-backed resolutions and engineering escalations.
I’m a Technical Support Engineer with 3+ years of customer-facing B2B experience, owning technical issues from initial report through resolution or well-documented engineering escalation.
My hands-on work spans Browser DevTools, server logs, REST/HTTP, SQL/PostgreSQL, Linux, Docker, AWS, and observability, with portfolio projects covering B2B SaaS, production support, fintech/payments, databases, and cloud operations.
flowchart LR
A[Customer Issue / Alert] --> B[Reproduce]
B --> C[DevTools / Logs / Metrics / SQL]
C --> D[Isolate Failing Layer]
D --> E{Resolve in Support?}
E -->|Yes| F[Smallest Safe Fix]
E -->|No| G[L2 / L3 Escalation]
F --> H[Validate Recovery]
G --> H
H --> I[Client Update / RCA / Runbook]
Reproduce → Collect evidence → Isolate → Resolve or escalate → Validate → Document
|
Controlled upstream outage reproduced consistently in the B2B incident lab. |
Recovery validated repeatedly after restoring the failed dependency. |
RabbitMQ backlog drained after isolating a worker outage in NIGHTWATCH. |
|
PostgreSQL query-plan investigation and targeted indexing in the managed-services lab. |
OpsPilot deployed with ECS Fargate, RDS, Redis, Terraform, OIDC, and observability. |
Replicated analytics support environment with Kafka ingestion, Keeper, and diagnostics. |
|
B2B Technical Support · Application Support 
|
Production Support · Application Support 
|
|
Production Support · Cloud Support 
|
Fintech · Payments Support 
|
| Hiring for | Start here |
|---|---|
| Technical / B2B Support | B2B Incident Response → Supabase Support |
| Application / Production Support | NIGHTWATCH → L2 Production Support |
| Cloud / DevOps Support | OpsPilot → Linux DevOps Operations |
| Database / Data Platform Support | ClickHouse Support → Supabase Support |
| Fintech / Payments | Fintech Incident Operations → Usage-Based Billing |
| Linux / Infrastructure Support | Ubuntu / KVM → Linux Infrastructure Toolkit |
| AI SaaS Support | AI Support Specialist Lab |
| Area | Technologies |
|---|---|
| Support & troubleshooting | Browser DevTools, REST/HTTP, JSON, logs, SQL, curl, Bash |
| Systems & containers | Linux, Ubuntu, Docker, Nginx, Kubernetes, KVM/libvirt |
| Cloud & automation | AWS, Terraform/OpenTofu, Ansible, GitHub Actions, ArgoCD |
| Data & messaging | PostgreSQL, Redis, ClickHouse, Kafka, RabbitMQ, Supabase |
| Observability | Prometheus, Grafana, Datadog, CloudWatch, OpenTelemetry, Zabbix |
| Applications | Python, FastAPI, Flask, Spring Boot / Java, LangSmith |
View all 15 hands-on project repositories
- B2B Incident Response Support Lab — DevTools, server logs, Prometheus, critical incidents, back-office troubleshooting
- Supabase Support Lab — PostgreSQL, Auth, JWT, RLS, Storage, PostgREST, Unified Logs
- Usage-Based Billing Support Lab — billing APIs, SQL reconciliation, idempotency, Python support tooling
- SaaS Solution Engineering Lab — onboarding, API integrations, CSV mapping, customer expansion
- L2 Production Support Lab — Linux, APIs, PostgreSQL, AWS, Kubernetes, observability
- NIGHTWATCH Production Support Lab — Nginx, PostgreSQL, Redis, RabbitMQ, logs, traces
- Managed Services L2 Support Lab — Spring Boot, PostgreSQL, Kubernetes, backup/recovery, monitoring
- Fintech Incident Operations Lab — payment incidents, Datadog, reconciliation, Redis, centralized logging
- OpsPilot — AWS ECS, RDS, Redis, Terraform, observability, CI/CD
- Linux DevOps Operations Lab — Ansible, KVM, Docker, Nginx, Zabbix, Grafana
- GitOps ArgoCD DevOps Lab — Kubernetes, ArgoCD, GitHub Actions, drift, rollback
- Ubuntu / KVM Support Lab — KVM/QEMU, libvirt, OpenTofu, cloud-init, Prometheus
- Linux Infrastructure Support Toolkit — systemd, DNS, TLS, Docker, virtualization, storage, diagnostics
- ClickHouse Customer Support Lab — ClickHouse, Kafka, Keeper, replication, query diagnostics
- AI Support Specialist Lab — FastAPI, OpenAI, LangSmith, CloudWatch, AI incident troubleshooting
Technical Support Engineering · Application Support · Production Support
Cloud, infrastructure, database, and observability skills support my primary focus: diagnosing and resolving customer-impacting technical issues.
Open to Technical Support, Application Support, and Production Support opportunities in Tbilisi / remote EMEA.