IT Support Specialist & Aspiring Software / AI Engineer
๐ Sydney, Australia
I am an IT professional and recent Bachelor of IT graduate specializing in CRM administration, IT support, and web development. Currently interning at Digipearl, I manage technical support systems and web environments while actively exploring the frontier of Artificial Intelligenceโattending workshops, continuous learning, and building AI agents.
- AI Agent Development: Designing and building autonomous AI agents and intelligent workflows.
- Continuous Upskilling: Attending industry workshops, tech meetups, and daily hands-on learning in modern AI architectures.
- Integration: Exploring ways to integrate AI solutions into everyday IT operations and web applications.
- Managing and optimizing CRM workflows and web-based environments.
- Administering user accounts, security, and permissions via Microsoft 365 Admin.
- Resolving technical support issues and managing ticket resolution workflows in HESK.
- AI & Automation: AI Agents, Prompt Engineering, LLM Integration
- Languages: Python, JavaScript, SQL
- Web & CRM: WordPress, HTML/CSS, Website Deployment & Hosting
- IT Operations & Admin: System Troubleshooting, Microsoft 365 Admin, HESK Ticketing
- Tools & Workflow: Git, GitHub, VS Code
- Master of Information Technology (MIT) โ Starting Sept 2026
- Bachelor of Information Technology (BIT) โ Crown Institute of Higher Education (Completed June 2026)
- AI Agents & Python Apps: Experimenting with agentic frameworks, automation scripts, and custom tools.
- Web Applications: Full-stack and CMS-based responsive web projects.
- ๐ผ LinkedIn: linkedin.com/in/dhakal-yogesh
- โ๏ธ Email: myselfyogesh1533@gmail.com
- ๐ GitHub: github.com/Yogesh1533