Enterprise AI automation for hosting providers running WHMCS. Synapse ingests support tickets, applies policy-aware automation, and integrates with your infrastructure stack under operator control.
Documentation: synapse.yecoai.com/docs
Synapse AI Autopilot connects WHMCS to the Synapse Control Panel and delivers:
- AI-assisted ticket resolution with planner and verifier models
- Department-level automation modes: Observe, Copilot, and Autopilot
- Infrastructure-aware context for VPS and dedicated services
- Signed webhook communication and encrypted sensitive payloads
- Operator dashboards, diagnostics, and immutable activity logging
| Requirement | Version |
|---|---|
| WHMCS | 8.0 or newer |
| PHP | 8.0 or newer |
| Extensions | cURL, OpenSSL, JSON |
| License | Active Synapse Control Panel license |
Extract the release package and copy the addon into WHMCS:
unzip synapse-whmcs-addon-0.9.0.zip
cp -r synapse/ /path/to/whmcs/modules/addons/Ensure modules/addons/synapse is writable by PHP so in-dashboard updates can be applied.
- Open Setup → Addon Modules
- Activate Synapse AI Autopilot
- Open Configure and enter your license key and backend URL
Open Addons → Synapse AI Autopilot and map support departments to the automation mode that matches your operational policy.
Use the built-in diagnostics panel to validate license status, backend reachability, database tables, and PHP extensions.
| Setting | Purpose |
|---|---|
| License Key | Authenticates your WHMCS installation with Synapse |
| Backend URL | Synapse API endpoint (default: https://api-synapse.yecoai.com/api/v1) |
| Confidence Threshold | Minimum AI confidence required for automated actions |
| Callback HMAC Secret | Populated automatically for signed backend callbacks |
| WHMCS API Admin | Dedicated least-privilege admin used for local API operations |
Detailed configuration, security guidance, and integration steps are published in the Synapse documentation.
After installation, open Addons → Synapse AI Autopilot. The dashboard checks for newer packages and supports one-click updates when the addon directory is writable.
- HMAC-SHA256 signatures on API traffic and backend callbacks
- AES-256-GCM encryption for sensitive ticket payloads
- Optional backend IP allowlisting
- Admin authentication and CSRF protection on addon endpoints
| Channel | Link |
|---|---|
| Documentation | synapse.yecoai.com/docs |
| Support portal | support.synapse.yecoai.com |
| support@synapse.yecoai.com |
Enterprise support is available for Business and Enterprise plans.
Proprietary software. See LICENSE for terms of use.
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