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mubeename/README.md

Mubeena M E — Microsoft Dynamics 365 CRM & Power Platform Consultant

Power Apps · Power Automate · Power BI · Dynamics 365 · Business Analysis

LinkedIn Email Abu Dhabi, UAE

👋 About me

I have 8+ years delivering Dynamics 365 CRM and Power Platform solutions across telecom, IT, airline and consulting. I turn business problems into working solutions: apps, automated workflows, dashboards and CRM enhancements. 📍 Based in Abu Dhabi, UAE.

🧩 What I do

Area Focus
🏢 Dynamics 365 CRM Customer Service & Sales · case management · CRM administration · CRM enhancements
📱 Power Apps Canvas and model-driven apps on Dataverse and SharePoint
⚡ Power Automate Workflow automation · document generation · approvals · notifications · integrations
📊 Power BI Dashboards · KPI reporting · data analysis
🧭 Business analysis Requirements · BRDs · process mapping · UAT · sprint planning · go-live
🛡️ Data quality & governance Security roles · data migration · deduplication

🛠️ Tech stack

Dynamics 365 Power Apps Power Automate Power BI Dataverse SharePoint Microsoft Copilot
Azure DevOps JIRA Salesforce Zoho CRM HubSpot

🚀 Featured projects

Project What it is Main tech
📄 Contract Automation Solution One form generates 10+ contract types as PDFs across 11 flow branches Power Apps · Power Automate · SharePoint
💸 Expense Management System Model-driven app for expense submission, multi-stage approval and reporting Power Apps · Dataverse · Copilot
🎧 Customer Service Case Automation Case study: automated case creation, routing, SLAs and escalations Dynamics 365 Customer Service · Power Automate
📊 Service Performance Reporting Case study: automated service dashboards replacing manual Excel reports Power BI · Dataverse
✈️ Airline Guest Complaints CRM Case study & prototype: complaint handling CRM for an airline Dynamics 365 Customer Service · Power BI
🛡️ D365 & Power Platform Governance Playbook Knowledge guide: security, ALM, DLP, data retention, GDPR & UAE PDPL Dynamics 365 · Power Platform

🎓 Certifications

  • 🟦 MB-230 — Microsoft Dynamics 365 Customer Service Functional Consultant (In Progress)
  • 🟦 AB-410 — Microsoft Certified: Intelligent Applications Builder Associate (In Progress)
  • ❄️ Snowflake — Sales & Technical Sales Accreditations
  • 🟧 HubSpot certifications
  • 🟨 Power BI (Udemy)
  • 🟪 Dynamics 365 CRM & Power Platform (Udemy)

💼 Experience & education

  • Freelance CRM & Power Platform Consultant (Oct 2024 – Present)
  • Digital Solutions Specialist, Etisalat (Apr 2023 – Oct 2024)
  • Team Lead, Microsoft Functional Consultant, Tezo (Feb 2021 – Jul 2022)
  • 🎓 MBA – Project Management, Bharathiar University · B.E. – Electronics & Communication, KVG College of Engineering

Open to Dynamics 365 CRM, Power Platform, Power BI, CRM Specialist and Business Analyst roles.
Let's connect 👉 LinkedIn · Email

Popular repositories Loading

  1. mubeename mubeename Public

  2. power-platform-contract-automation power-platform-contract-automation Public

    Power Apps + Power Automate solution that generates 10+ contract types from SharePoint Word templates and converts them to PDF.

  3. expense-management-system expense-management-system Public

    Model-driven Power Apps solution on Dataverse for expense submission, 3-stage approval and reporting, with Copilot Form Assist.

  4. d365-case-automation-case-study d365-case-automation-case-study Public

    Case study: automated case creation, routing, SLAs and escalations in Dynamics 365 Customer Service with Power Automate.

  5. powerbi-service-performance-case-study powerbi-service-performance-case-study Public

    Case study: automated Power BI dashboards on Dataverse case data — case volumes, resolution times, SLA compliance and complaint trends.

  6. airline-complaints-crm-case-study airline-complaints-crm-case-study Public

    Case study & prototype: passenger complaints CRM in Dynamics 365 Customer Service with Power BI reporting.