I am a Software Engineer and Operational Lead focused on critical food service, POS and Service Desk environments. I moved from frontline support into engineering, turning recurring incidents into observable, auditable and recoverable systems.

Data and AI are tools inside that work—not labels. I use them when they improve diagnosis, prioritization, decision-making or recovery, with human oversight and operational controls.

600+ Windows endpoints managed · 146 sites observed · 32k+ service records turned into operational decisions

Management and controlled recovery for 600+ Windows endpoints, with explicit scope, full auditability and fallback collection when a site cannot reach the central service.

A distributed baseline across 146 sites that turned billions of records into traceable evidence during a security incident.

A Rust agent that correlates processes, TCP ports, logs, database integrity, HTTP health and host resources every five seconds.

AWS Certified Cloud Practitioner

Google AI Agents Immersion

The stack changes. The responsibility for continuity does not.