I turn complex enterprise systems and business processes into clear, structured documentation. 5+ years across enterprise IT, B2B SaaS and technology media · 📍 Bengaluru, India
Technical Content Developer @ Nutanix (Jun 2025 – present) – G&A IT Business Systems
- 📘 Document the business applications stack – Salesforce, NetSuite, Boomi, Zuora, RevPro, Coupa, Workday, Kinaxis and Kantata
- 🔄 Document end-to-end process streams: Campaign-to-Order, Quote-to-Cash, Order-to-Cash, Procure-to-Pay, Plan-to-Produce, Plan-to-Implement, Issue-to-Resolution and HR
- 🗂️ Build structured Confluence repositories used by business analysts, QA and product teams for reviews, UAT and onboarding
- 🤖 Created, configured and trained a Glean AI agent that gives delivery teams and business users source-based answers
- 📊 Support the PMO team with Quarterly Business Review (QBR) presentations
- 🧾 Gather requirements from SMEs and track work in Jira linked to Confluence (Agile/Scrum)
| Process & system docs | Product & API docs | AI documentation |
|---|---|---|
| SOPs, process flows, integration docs, runbooks | API references (JSON/XML), release notes, KB articles, user guides | Knowledge bases structured for LLMs, AI agent training, prompt engineering |
| Role | Company | Period |
|---|---|---|
| Technical Content Developer | Nutanix | Jun 2025 – present |
| Content Specialist – feature docs, release notes, KB articles | InsuredMine | Sep 2023 – Jun 2025 |
| Assistant Editor – led a team of writers | Asia Business Outlook | Nov 2022 – Sep 2023 |
| Senior Writer & Correspondent | Siliconindia | Oct 2021 – Nov 2022 |
- 🌐 Technical writing portfolio – process docs, SOPs, API reference, AI knowledge base, release notes and case studies (built with MkDocs Material + GitHub Actions)
- 🔄 Process stream documentation – Campaign-to-Order · Order-to-Cash · Delivery Apps · Issue-to-Resolution · Plan-to-Produce · Plan-to-Implement · Hire-to-Retire
- 📰 Published release notes – InsuredMine, Feb 2024
- B.Tech, Civil Engineering – Gandhi Engineering College, Bhubaneswar (2018)
- Claude Academy: Claude with Google Cloud's Vertex AI – Anthropic
- Claude Academy: Introduction to Model Context Protocol – Anthropic
- Learn API Documentation with JSON and XML
- Cert Prep: Scrum Master